If a product that you don’t stock is appearing in Google, there are two reasons why this might be:
The product’s quantity is incorrect in your Point of Sale
The product’s information needs editing/correcting
How to fix this:
The first thing to do is to find the product barcode in Google so you can compare the information from your Point of Sale.
To find the product’s barcode:
Find the item in your Google See What’s in Store
Tap the details link beneath the product
Click view all details, which will display the product’s information, including the item’s GTIN (barcode)
From here, search the barcode in your POS and check it is set to out of stock. If the quantity is correct, the product information will need to be updated in MyShop.
To update product information in MyShop:
Log into MyShop
Go to the Inventory tab
From here, you can either hide or edit the product by entering the barcode
If you find that you’re still having trouble, fill in this support form or send us a message using the chat bubble on the bottom right and we’ll be happy to help!