When a customer buys an item through our Click & Collect feature, this will not automatically update the number of in-stock items on your stock file, therefore will not reflect in your Google See What’s in Store, Facebook shop, or local inventory ads.
This means that when a customer buys a product through your online checkout, you will need to manually update your Point-Of-Sale (POS) to match your stock levels.
The way in which you can manually update your POS varies depending on your POS provider. For more information on how to do this, contact your POS provider for more detail.
If you have any questions or concerns, please reach out by using the chat bubble in the corner of the screen and we’ll be more than happy to help!