All of your checkout orders can be tracked, cancelled or marked as collected through the orders tab in MyShop This is also where you can refund customers for any purchases they have made that require it.
1. Log into MyShop and head to the Orders tab at the top. Here you'll see a table of all of the orders that have been made recently
2. For a customer that requires a refund, you just need to click cancel for the appropriate order and this will automatically issue a refund to the customer to the account they paid.
3. Done! You can then inform the customer that a refund has been issued and they can expect the money to return to the account that they paid from within 5-10 business days, depending on the bank's processing time.
We are always looking for ways to improve our product, so If you have any ideas or suggestions to improve our product, please use that chat bubble in the corner of the screen!