All of your checkout orders can be tracked, cancelled or marked as collected through the Orders section in the NearSt dashboard.
Orders for out-of stock products
Your NearSt local inventory feed only displays your full live inventory across channel, excluding any out of stock items. Although rare, it is possible that a customer may purchase an item in-store at the same time as someone purchasing it through Local Checkout.
In this instance, you will need to cancel the customer's order and issue a refund.
Refunding an order
Log into the dashboard and head to the Orders section.
Find the order you wish to cancel. You can search based on name and order number at the top of the orders table.
Click the three dots in the Actions column, and choose Cancel.
Cancelled orders will automatically be refunded where possible, and the status will update in the table.
You can inform customers that refunds will cause the funds to be return to the account that they paid from within 5-10 business days, depending on the bank's processing time.