Understand how to refund customers who require it for an order that they purchased through local checkout
All of your checkout orders can be tracked, cancelled or marked as collected through the orders tab in MyShop This is also where you can refund customers for any purchases they have made that require it.
1. Log into MyShop and head to the Orders tab along the top. Here you'll see a table of all of the orders that have been made recently
2. For a customer that requires a refund, you just need to click cancel for the appropriate order and this will automatically issue a refund to the customer to the account they paid.
3. Done! You can then inform the customer that a refund has been issued and they can expect the money to return to the account that they paid from within 5-10 business days, depending on the bank's processing time.
If you have any questions or need any support along the way, we’re here to help! Just drop us an email on email@example.com / click the chat bubble in the bottom right corner or give us a call on 020 3322 2435.