What happens when a customer doesn’t complete their online purchase?

How does a customer not completing a purchase affect you?

If, at any point, your customer doesn’t complete the online purchase, the sale will not complete for either yourselves or the customer. 

If your customer has an item in their basket and doesn’t complete the checkout within a 10 hour period, the sale will not process and the item will no longer be in their basket. You do not need to take any action, their order simply will not process.

If you have any questions or need any support along the way, we’re here to help! Just drop us an email on support@near.st / click the chat bubble in the bottom right corner or give us a call on 020 3322 2435.