Products that don't comply with Facebook's policy won't appear
NearSt feeds your in-stock products into Facebook from your inventory management system. There are certain items that won’t appear as they don’t comply with Facebook’s advertising policies.
We’ve picked out some of the restricted products that may affect your shop:
- Animal products (eg. medical and veterinary products)
- Thermometers and first-aid kits
- Food or drinks that make health or medical claims
- Nicotine patches
- Nicotine gum
- Tobacco and tobacco-related products
You can see more restricted content in Facebook’s commerce policy documents here.
How can I check if my item has been rejected?
You can see any disapproved items in your Commerce Manager account here.
My product has been rejected but it does comply with Facebook's policy
You can easily request a review in your Commerce Manager account by selecting the items and clicking Request Review.
Done! The Facebook shops team will review your request and hopefully approve your item/s.
Just to let you know, the review of products is controlled by Facebook and although we can help advise which products can be reviewed, we are unable to promise that Facebook will approve any reviewed items. As Facebook control which products are visible to your shoppers, you unfortunately will not be able to show any products that Facebook have got in their restricted products list.
We’re here to help! If you notice any of your in-stock items aren’t showing on Facebook and you have already requested a review, please get in touch using the chat bubble to your right.