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What happens if a customer buys an item that is out of stock through Local Checkout?
What happens if a customer buys an item that is out of stock through Local Checkout?
Ruby Harrison avatar
Written by Ruby Harrison
Updated over a week ago

Your NearSt local inventory feed only displays your full live inventory across channel, excluding any out of stock items. Providing your stock levels on your point-of-sale are accurate, they should also feed through to channels accurately.

Although rare, it is possible that a customer may purchase an item in-store at the same time as someone purchasing it through Local Checkout. In this instance, you will need to cancel the customer's Local Checkout order and inform them that it is unfortunately no longer available and issue a refund.

To find out how to refund a customer click here for the instructions.

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