Google See What's in Store and Facebook displays your full live inventory and does not display out of stock items. Providing your stock levels on your point-of-sale are accurate, they should also feed through to Google & Facebook accurately.
Although rare, it is possible that a customer may purchase an item in-store at the same time as someone purchasing it through Local Checkout. In this instance, you will need to cancel the customer's Local Checkout Order and inform them that it is unfortunately no longer available and issue a refund.
To do this:
1. Log into MyShop and head to the Orders tab at the top. Here you'll see a table of all of the orders that have been made recently:
2. For a customer that requires a refund, you just need to click cancel for the appropriate order and this will automatically issue a refund to the customer to the account they paid.
3. Done! You can then inform the customer that a refund has been issued and they can expect the money to return to the account that they paid from within 5-10 business days, depending on the bank's processing time.
We are always looking for ways to improve our product, so If you have any ideas or suggestions to improve our product, please use that chat bubble in the corner of the screen!